Terms and Conditions

Introduction and Acceptance

These Terms and Conditions are an agreement between you and Ozone
Wellness LLC, doing business as SignalRx (“SignalRx,”
“we,” “us,” or “our”), the
operator of signal-rx.com. They govern your Signal-RX account, online
intake and health-update forms, provider-review services, medication
ordering, and related support services (collectively, the
“Services”).

By checking an acceptance box when presented, submitting an intake, creating or using an account, or placing an order, you agree to these Terms to the extent permitted by law. If you do not agree, do not use the Services. Our Privacy Policy explains our information practices. The separate telehealth consent explains the clinical review process. Accepting these Terms does not guarantee a prescription.

Signal-RX, Clinicians, and Pharmacies

Signal-RX provides technology, administrative, e-commerce,
care-coordination, and fulfillment-support services. Participating
licensed clinicians and clinical entities provide clinical services
and make all decisions concerning eligibility, diagnosis,
prescribing, treatment approval, renewal, and discontinuation.
Participating dispensing pharmacies fill and ship prescriptions.
Signal-RX does not itself prescribe or dispense medication.

The professional relationship for clinical care is between you and
the participating clinician or clinical entity that accepts your
case. That relationship may be governed by additional consents,
notices, and professional obligations.

Telehealth and Emergency Limitations

Signal-RX generally uses an asynchronous review process. An
appointment or video call is not ordinarily required, although a
clinician may request additional information or determine that
another form of evaluation is necessary. You consent to the use of
electronic communications and records for telehealth as described in
the consent presented during the intake process.

The Services are not intended for emergencies or urgent medical
problems. Call 911 or seek immediate in-person emergency care if you
believe you are experiencing a medical emergency. Do not wait for an
email, portal response, provider review, or order update.

Eligibility

To use the clinical and medication-ordering Services, you must:

• Be at least 18 years old and legally able to enter an agreement.
• Provide accurate identity, contact, location, health, and payment
  information.
• Be physically located in, and where required be a resident of, a
  jurisdiction where the applicable clinician may provide care and
  the requested treatment is available.
• Use the Services only for yourself and for lawful purposes.

New intake is currently open only to eligible adults in Florida, Illinois, and Massachusetts. You must report your current physical location accurately whenever you submit information for clinical review. Your clinician must be permitted to provide care where you are located, and your shipping address must be eligible for the requested treatment. Patients in other states may join a waitlist; joining does not submit a clinical request or authorize a card hold. Availability may change and may vary by treatment, clinician, or pharmacy. A state appearing in a shipping list does not mean new intake is open there.

Identity Verification

After checkout places an authorization hold on your card, Signal-RX begins identity verification through Vouched Identity, Inc. (Vouched). For a new account, secure account setup comes first. The hold is not a charge. Verification must be completed before an approved order can be charged and sent for fulfillment. Verification helps confirm identity, protect accounts, and prevent fraud; it does not decide whether treatment is appropriate.

Signal-RX uses Vouched Identity, Inc. (“Vouched”) for this
server-to-server sequence. Signal-RX first performs Vouched
CrossCheck. If CrossCheck returns a definite nonmatch, Signal-RX
performs one date-of-birth comparison. If either check verifies the
patient, the automatic identity-verification sequence is complete. If
the second check does not verify the patient, or if an automatic
check has a technical, ambiguous, malformed, timeout, or other
operational failure, the automatic sequence ends and the patient is
directed to contact support.

For verification, Signal-RX provides Vouched with your name, date of birth, email address, telephone number, home address, and the IP address associated with checkout. Our Privacy Policy describes this processing. Provide accurate information and follow the account instructions if verification cannot be completed. Do not email medical information or identification images to support.

Under the current policy, Signal-RX does not ask a patient to upload
a government-issued identification document, selfie, facial image, or
biometric data for automatic identity verification and does not
start, resume, or retry a photo-ID or Visual verification session.
Historical Visual jobs invoked before August 16, 2026 remain subject
to the contained callback, reconciliation, support, deletion, and
retention practices described in the Privacy Policy; they do not
authorize or unlock a new capture.

You agree to provide accurate identity information. If automatic
identity verification does not complete, follow the Contact Support
instructions shown on the website. Do not email medical information,
documents, selfies, or identification images to support.

Account Responsibilities

You are responsible for maintaining the confidentiality of your login
credentials and for activity performed through your account. Do not
share your account or allow another person to submit health
information, request treatment, or order medication in your name.

Keep your contact, address, and account information current. Notify
support@signal-rx.com
promptly if you suspect unauthorized access or believe account
information is inaccurate.

Accurate Health Information

You must provide truthful, accurate, current, and complete health
information, including medications, allergies, diagnoses, symptoms,
reproductive status, and other facts requested by the clinician.
Deliberately false, misleading, omitted, or outdated information may
endanger your health and may result in a request for more information,
nonapproval, suspension, or termination of access.

You are responsible for reporting material health changes and for
completing required health updates. Website content and general
treatment descriptions are educational only and are not individualized
medical advice.

Provider Review and Prescribing Decisions

Submitting an intake, selecting medication, placing an order, verifying identity, or authorizing a card hold does not guarantee approval, a prescription, or shipment. A licensed clinician decides whether to prescribe and may approve all, some, or none of the requested items, request more information, or recommend another form of care. Website screening rules may prevent a request from proceeding; they do not issue prescriptions or replace clinical judgment. The clinician has no obligation to prescribe a requested medication.

A clinician may approve one or more requested treatments, decline a
request, request additional information, recommend another form of
care, or discontinue treatment. The clinician has no obligation to
prescribe a requested medication.

Approval Periods and Health Updates

Each order requires provider review. A previous approval does not automatically approve a new order. A returning patient uses the new intake and checkout process; the reviewing clinician may consider previous approval and ask for updated health information. Any prescription duration or follow-up requirement is determined by the clinician. There are no automatic approvals, refills, shipments, or renewals.

No Review Fee or Subscription

Signal-RX does not charge a provider-review fee, membership fee, or subscription fee. You pay only for items approved for your order, at the prices accepted at checkout. Shipping is free. There are no automatic refills or recurring charges. A future order requires a new checkout and authorization.

Prices, Card Authorization Holds, and Charges

Checkout shows the requested items and total before you authorize payment. There is no separate review fee or shipping charge. Any applicable tax must be shown in the checkout total. Prices accepted for an order will not be increased after authorization without a new authorization from you.

At checkout, you authorize our payment provider to place a temporary hold for the total shown. A hold reserves funds or available credit and may appear as a pending transaction. It is not a completed charge. After checkout, complete account setup, identity verification through Vouched, and the remaining health questions. A clinician may also ask for more information.

We charge your card only after a provider approves items for your order and required identity verification and patient tasks are complete. If all items are approved, the charge is the approved checkout total. If only some items are approved, you authorize a charge only for those items and any applicable tax on them. Unapproved items are removed, and the remaining held amount is released. We will not charge more than the amount you authorized. We send approved items for fulfillment only after payment succeeds.

If the order is denied, canceled before provider approval, or expires without a completed charge, we release the hold without charging you. There is no review or cancellation fee for those outcomes. A hold release is different from a refund because no completed payment has been taken. Your bank controls when released funds or credit become available.

Card holds generally last about seven days, depending on the bank and payment network. Signal-RX currently expires an unfinished order after 150 hours (six days and six hours) and requests release of the hold. The bank may take additional time to remove the pending transaction. We do not automatically extend the hold or place a new one. If your order expires, a new checkout and authorization are needed to continue.

Before provider approval, we may cancel an order affected by an obvious pricing error, fraud concern, or legal restriction and release any uncaptured hold. Payments are handled by third-party payment providers. This is a one-time order, with no subscription or automatic recurring charge.

Medication Orders

Each order is subject to provider review. Requested items may be approved individually. Identity verification and a card hold do not guarantee approval. Denied items are not charged or shipped. For a partially approved order, we charge and fulfill only the approved items and release the unused hold as described above.

You may cancel through the patient hub before review begins, or contact support promptly to ask whether cancellation is still possible before provider approval. A cancellation accepted before approval releases the uncaptured hold without a fee. Once an item is approved, the existing restriction on cancellation or changes applies, subject to applicable law and the Refund Policy. Verified damaged or incorrect products remain eligible for the remedies in that policy. This does not limit rights that cannot lawfully be waived.

You may request cancellation only before provider approval of the
medication order. Once approved, the order cannot be canceled,
changed, or redirected, even if pharmacy preparation or shipment has
not begun. Verified damaged or incorrect products remain eligible for
the remedies described in the
Refund Policy.

Prescription and Compounded Medications

Prescription medication requires a valid prescription from a licensed
clinician and is dispensed by a participating pharmacy. You agree to
use medication only as directed, follow its label and storage
instructions, never share, transfer, or resell it, and report adverse
reactions or concerns promptly to your clinician.

Some prescribed medications may be compounded. Compounded drugs are
not FDA-approved, and the FDA does not review their safety,
effectiveness, or quality before they are marketed. Compounding and
dispensing are performed by pharmacies operating under the federal
and state requirements applicable to them. A clinician determines
whether a particular treatment is medically appropriate.

A clinician may also prescribe an FDA-approved medication for a use
not included in its approved labeling when the clinician determines
that the use is medically appropriate and permitted by law. Such
“off-label” prescribing does not mean that the particular
use has been approved by the FDA.

Prescription medications cannot be returned or restocked after
dispensing. Exceptions for verified damaged or incorrect products are
described in the Refund Policy.

Pharmacy Fulfillment and Shipping

Shipping is free for approved medication orders, including orders fulfilled by more than one pharmacy or in more than one package. Provider approval is followed by successful payment before the order is sent for fulfillment. An approval notice is not a shipping notice. Delivery dates are estimates.

An approved order may be sent to one or more dispensing pharmacies
and may arrive in separate packages with separate tracking notices.
Separate packages do not create additional Signal-RX shipping charges.

Pharmacies process approved prescriptions on business days. Orders
approved Friday through Sunday generally begin pharmacy processing
Monday, or the next business day when Monday is a holiday. Beginning
processing does not guarantee shipment that day. Processing,
shipment, carrier transit, and delivery dates are estimates.

You are responsible for providing an accurate eligible shipping
address. Additional requirements, delivery rules, lost or damaged
package procedures, and timing information appear in the
Shipping Policy.

Electronic Communications and Signatures

You consent to receive electronic records and neutral operational
communications concerning your account, review status, orders,
payment, dispatch, and tracking. Communications may be delivered by
email, through your account, or through the secure patient portal.
You are responsible for maintaining a working email address and
reviewing account notices.

Electronic actions, typed names, checked attestations, and other
accepted electronic methods may serve as your signature to the extent
permitted by law. Do not send medical details through ordinary email.
Use the secure patient portal for clinical questions and sensitive
health information.

During intake, we ask for your email address so we can send a link to continue your intake and necessary service messages. Saving progress does not create an order or authorize payment. Medical answers remain in the original browser, so resuming on a different device does not restore those answers. An account is created at checkout, and you set its password afterward. Promotional email requires a separate choice; it is not required to request care.

Privacy and Clinical Records

The Privacy Policy explains how
Signal-RX collects, uses, and shares information for the website and
Services. HIPAA-regulated clinical information may also be governed by
the participating clinical entity’s separate Notice of Privacy
Practices, when applicable. That notice is made available through the
applicable clinical service or patient process.

If these Terms conflict with mandatory privacy rights, professional
duties, or applicable law, those controlling requirements apply.
Suspending a website account does not eliminate rights concerning
access to medical records.

In the new intake flow, medical answers stay in your browser until submitted. The website validates submitted answers in memory and sends them encrypted to the clinical review system, Zoho CRM. Answers are not saved as website questionnaire records, order notes, or account records. An encrypted delivery queue temporarily holds submitted payloads until Zoho confirms receipt; each delivered payload is then deleted from the queue. Undelivered payloads are deleted after seven days. That deletion does not delete clinical records already received by the clinical system.

The website does retain identity, contact, order, consent, progress, and verification records needed to provide the Services. Treatment selections and order records may themselves be sensitive. The Privacy Policy explains these records, browser storage, A/B testing, and clinical-record responsibilities. The new-flow rule does not describe retention of older intake records.

Intellectual Property

The website, branding, text, graphics, images, page layouts, software,
and other content are owned by or licensed to Signal-RX and are
protected by applicable intellectual-property laws. Subject to these
Terms, Signal-RX grants you a limited, revocable, nonexclusive,
nontransferable right to use the website for your personal,
noncommercial use.

You may not copy, reproduce, distribute, sell, modify, publicly
display, reverse engineer, or create derivative works from protected
website content except as permitted by law or with prior written
authorization.

Prohibited Conduct

When using the Services, you may not:

• Provide deliberately false, misleading, or fraudulent information.
• Impersonate another person or use another person’s account.
• Obtain, share, transfer, or resell prescription medication unlawfully.
• Access or attempt to access accounts, records, systems, or data
  without authorization.
• Introduce malicious code, disrupt the Services, evade safeguards,
  or interfere with other users.
• Scrape, crawl, harvest, or use automated tools against the website
  without written permission, except as permitted by law.
• Use the Services in violation of law or another person’s rights.

Third-Party Services and Links

The Services rely on third parties, including clinicians, clinical
entities, pharmacies, payment processors, hosting and security
providers, email providers, and shipping carriers. Their services may
be governed by separate terms and privacy notices.

The website may link to third-party sites that Signal-RX does not own
or control. Signal-RX is not responsible for third-party content,
availability, security, or privacy practices merely because a link is
provided.

Disclaimer of Warranties

Except as expressly stated or required by law, the website,
technology, and general informational content are provided on an
“as available” basis. Signal-RX does not guarantee
uninterrupted or error-free website operation, a prescription, a
particular treatment result, pharmacy processing time, carrier
performance, or a delivery date.

These Terms do not replace a clinician’s professional duties, a
pharmacy’s legal obligations, product warranties that cannot be
disclaimed, or rights and remedies that cannot lawfully be limited.

Limitation of Liability

To the fullest extent permitted by law, Signal-RX will not be liable
for indirect, incidental, special, consequential, exemplary, or
punitive damages arising from use of, or inability to use, the
nonclinical website and platform Services.

Nothing in these Terms excludes or limits liability for fraud, willful
misconduct, gross negligence, personal injury, statutory consumer
rights, or any other liability that cannot legally be excluded or
limited. These Terms do not eliminate the independent professional
duties of a participating clinician, clinical entity, or dispensing
pharmacy.

Indemnification

To the extent permitted by law, you agree to indemnify and hold
Signal-RX harmless from third-party claims, losses, and reasonable
costs caused by your unlawful use of the Services, intentional
submission of materially false information, infringement of another
person’s rights, or material breach of these Terms.

This obligation does not require you to indemnify any person or entity
for its own negligence, professional misconduct, unlawful conduct, or
other responsibility that cannot legally be shifted to you.

Suspension and Termination

Signal-RX may restrict or suspend website or account access when
reasonably necessary to address fraud, misuse, a security risk,
deliberately inaccurate information, nonpayment, unlawful activity,
or a material violation of these Terms, subject to applicable law.

Suspension does not eliminate payment obligations already incurred,
rights concerning medical records, or professional obligations that
apply to a participating clinician or clinical entity. Provisions that
by their nature should survive termination will remain effective,
including payment, intellectual-property, disclaimer, liability,
indemnification, and governing-law provisions.

Governing Law

These Terms are governed by the laws of the State of Florida, without
regard to conflict-of-law principles, except where the mandatory law
of another jurisdiction applies. To the extent legally permitted,
proceedings concerning the nonclinical website or platform Services
will be brought in an appropriate state or federal court serving
Sarasota County, Florida.

Nothing in this section prevents you from using a small-claims process
or exercising a venue, limitation period, or other right that cannot
lawfully be waived.

Changes to These Terms

Signal-RX may update these Terms as the Services or applicable
requirements change. The revised version will identify a new
effective date. Notice of material changes will be provided when
required by law.

Changes apply prospectively and do not alter the accepted price or
terms of an order already completed unless permitted by law. Continued
use after revised Terms become effective constitutes acceptance of the
revised Terms where legally permitted.

General Terms

These Terms, together with the
Privacy Policy,
Refund Policy,
Shipping Policy, and any consent or
terms presented for a particular Service, form the agreement governing
your use of the Services.

If a provision is found invalid or unenforceable, it will be modified
only to the minimum extent necessary and the remaining provisions will
continue in effect. A failure to enforce a provision is not a waiver.
You may not assign your rights under these Terms without written
consent. Signal-RX may assign these Terms in connection with a lawful
reorganization, financing, merger, or transfer of the Services,
subject to applicable law.

Contacting Us

For questions about these Terms and Conditions, contact:

Please do not include medical details in ordinary email. Use the
secure patient portal for clinical questions or sensitive health
information.