Support
Contact Us
Have a question about your order, account, or treatment? We’re here to help.
Need to speak with your provider?
Your medical provider is available for ongoing clinical communication. Whether you have questions about your treatment plan, need dosage adjustments, are experiencing side effects, or want to schedule a follow-up telehealth appointment — we’ll connect you directly with your provider.
Email support@signal-rx.com with the subject line “Clinical — [Your Name]” and our team will route your message directly to your assigned provider.
For medical emergencies, please call 911 or go to your nearest emergency room immediately. This communication channel is not intended for emergency care.
Services are limited to states where our providers hold active licenses.
What can we help with?
When emailing us, please include your full name and order number if applicable.
Common questions.
How long does shipping take?
Orders are typically reviewed by your provider within 24 hours. Once approved, your medication is compounded and shipped within 1-2 business days. Shipping transit is 2-3 business days. Total estimated time from order to delivery is 3-5 business days.
Where is my tracking number?
You will receive a tracking number via email once your order has shipped. If you have not received a tracking email within 5 business days of placing your order, please contact us at support@signal-rx.com with your name and order number.
Can I cancel my order?
Orders may be cancelled only if the medication has not yet been compounded by the pharmacy. Once compounding has begun, the order cannot be cancelled. To request a cancellation, contact us as soon as possible at support@signal-rx.com.
Are refunds available?
Due to the nature of compounded prescription medications, all medication purchases are non-refundable once dispensed. Orders not approved by your provider are automatically refunded. Please see our Refund Policy for full details.
How do I request my medical records?
You may request a copy of your medical records at any time by emailing support@signal-rx.com with the subject line “Medical Records Request” and your full name and date of birth. We will respond within the timeframe required by applicable law.
Can I schedule a follow-up with my provider?
Yes. Follow-up telehealth consultations are available to all active patients at no additional cost. Email support@signal-rx.com with the subject line “Clinical — [Your Name]” and we will coordinate a follow-up appointment with your assigned provider.
What if I experience side effects?
If you experience any adverse effects from your medication, please contact us immediately at support@signal-rx.com with the subject line “Clinical — [Your Name]”. Your provider will review your case and advise on next steps. If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room immediately.