Contact Support
Email us for help with account access, a card hold or charge, an order, shipping, tracking, cancellation, or access to your patient portal.
Include your full name and order number when relevant.
Mail: signal-rx Support, 4370 S Tamiami Trail, Suite 151, Sarasota, FL 34231
Do not email
medical details, photos, identification, records, or prescription
questions.
Medical emergency: Call 911 or seek immediate in-person emergency care. Do not wait for an email or portal response.
Frequently asked questions
Quick answers about support, your patient portal, card holds, and orders.
What can I email signal-rx about?
Email support@signal-rx.com about account access, a card hold or charge, order status, shipping, tracking, cancellation, or trouble with your patient-portal invitation. Include your full name and order number when relevant. Do not include medical details, photographs, identification, or records.
How do I contact my provider?
Use Charm EHR for medication instructions, dosage questions, side effects, treatment changes, provider follow-ups, medical records, and sensitive health information. First-time access begins with the patient-specific invitation email.
How do I get into the patient portal?
You don’t upload a photo ID in the patient portal. Sign in to My Account and choose Message your provider. We’ll email you an invitation; it may come from a charmtracker.com address.
If it doesn’t arrive, check spam, then email support@signal-rx.com. Never email ID, photos or medical details.
Is there a fee for the visit or the provider review?
No. Getting prequalified and the provider review are free. At checkout your card is only held, not charged. You’re charged only for the treatments a provider approves, and shipping is included. It’s a one-time purchase: no membership, no subscription, no automatic refills. Prices are shown before checkout.
How do tracking, cancellations, and refunds work?
Tracking is emailed when a package is prepared for shipment. A label may appear before the carrier records its first scan. Processing and delivery dates vary and are not guaranteed. Cancellation may be requested only before final provider approval of the medication order. Once the medication order is approved, it cannot be canceled, changed, or redirected.
If nothing is approved, you cancel before approval, or the hold expires, we release the hold, so there is nothing to refund. If only some items are approved, you’re charged only for those items. Your bank controls when released funds show again.
Email signal-rx within 48 hours about a damaged or incorrect product. Do not use or discard it until instructed. Review the Refund Policy for current requirements.