Terms and Conditions

Introduction and Acceptance

These Terms and Conditions are an agreement between you and Signal-RX, the operator of signal-rx.com (“Signal-RX,” “we,” “us,” or “our”). They govern your Signal-RX account, online intake and health-update forms, provider-review services, medication ordering, and related support services (collectively, the “Services”).

By using the website, creating an account, submitting an intake or health update, paying a provider-review fee, checking an acceptance box when presented, or placing an order, you agree to these Terms. If you do not agree, do not use the Services.

Signal-RX, Clinicians, and Pharmacies

Signal-RX provides technology, administrative, e-commerce, care-coordination, and fulfillment-support services. Participating licensed clinicians and clinical entities provide clinical services and make all decisions concerning eligibility, diagnosis, prescribing, treatment approval, renewal, and discontinuation. Participating dispensing pharmacies fill and ship prescriptions. Signal-RX does not itself prescribe or dispense medication.

The professional relationship for clinical care is between you and the participating clinician or clinical entity that accepts your case. That relationship may be governed by additional consents, notices, and professional obligations.

Telehealth and Emergency Limitations

Signal-RX generally uses an asynchronous review process. An appointment or video call is not ordinarily required, although a clinician may request additional information or determine that another form of evaluation is necessary. You consent to the use of electronic communications and records for telehealth as described in the consent presented during the intake process.

The Services are not intended for emergencies or urgent medical problems. Call 911 or seek immediate in-person emergency care if you believe you are experiencing a medical emergency. Do not wait for an email, portal response, provider review, or order update.

Eligibility

To use the clinical and medication-ordering Services, you must:

• Be at least 18 years old and legally able to enter an agreement.
• Provide accurate identity, contact, location, health, and payment information.
• Be physically located in, and where required be a resident of, a jurisdiction where the applicable clinician may provide care and the requested treatment is available.
• Use the Services only for yourself and for lawful purposes.

Signal-RX currently supports eligible patients in Florida, Massachusetts, New York, Oregon, and Pennsylvania. Availability may change and may vary by clinician, treatment, pharmacy, and applicable law. The eligibility information shown during intake and checkout controls when a request is submitted. You must accurately report your physical location when submitting an intake, health update, or other clinical request.

Account Responsibilities

You are responsible for maintaining the confidentiality of your login credentials and for activity performed through your account. Do not share your account or allow another person to submit health information, request treatment, or order medication in your name.

Keep your contact, address, and account information current. Notify support@signal-rx.com promptly if you suspect unauthorized access or believe account information is inaccurate.

Accurate Health Information

You must provide truthful, accurate, current, and complete health information, including medications, allergies, diagnoses, symptoms, reproductive status, and other facts requested by the clinician. Deliberately false, misleading, omitted, or outdated information may endanger your health and may result in a request for more information, nonapproval, suspension, or termination of access.

You are responsible for reporting material health changes and for completing required health updates. Website content and general treatment descriptions are educational only and are not individualized medical advice.

Provider Review and Prescribing Decisions

Submitting an intake, paying a provider-review fee, selecting a treatment, or placing an order does not guarantee approval, prescribing, or fulfillment. A licensed professional makes each clinical decision using professional judgment. Automated systems do not approve or deny treatment.

A clinician may approve one or more requested treatments, decline a request, request additional information, recommend another form of care, or discontinue treatment. The clinician has no obligation to prescribe a requested medication.

Approval Periods and Health Updates

Provider approval is limited to the treatments and products specifically approved for you and remains subject to the approval period shown in your account. Continued prescribing may require a new health questionnaire and another provider decision, generally at six-month intervals.

Approval may expire, be paused, not be renewed, or be stopped by a clinician. Ordering is unavailable when current approval is absent or expired. There is no automatic clinical approval, renewal, refill, or medication shipment.

Provider-Review Fee

Signal-RX charges a one-time $5 provider-review fee, paid once, for review of one or more requested treatments. The fee is separate from medication, shipping, and tax charges and is non-refundable once paid. No additional provider-review fee is charged for a required six-month health update or an ordinary medication order.

The fee remains non-refundable when a clinician requests more information, determines that treatment is not appropriate, or does not issue a prescription. Paying the fee does not purchase a prescription or guarantee a clinical outcome.

Medication Prices, Shipping, and Payment

Medication prices, applicable taxes, and shipping are displayed before payment. Medication prices do not include the separate provider-review fee. Signal-RX currently charges one flat $20 medication-shipping charge per medication order, regardless of the number of treatments, quantities, packages, or dispensing pharmacies.

Prices and availability may change before an order is submitted. A medication order retains the price accepted at payment. Before provider approval, Signal-RX may correct or cancel an order affected by an obvious pricing error, fraud concern, or legal restriction. If a paid order is canceled before provider approval, the affected medication charge, applicable tax, and shipping charge will be returned to the original payment method. Once a provider approves the order, the cancellation rule in the Medication Orders section applies.

Payments are processed by third-party payment processors and gateway providers. You authorize the applicable processor to charge the payment method you submit for the amounts shown at checkout. Signal-RX offers no membership or subscription and does not automatically charge for refills or medication shipments.

Medication Orders

Each medication order is subject to provider review even when you have an active treatment approval. Payment and order submission do not guarantee fulfillment. The provider may approve or not approve the medication order based on current clinical information.

If a provider does not approve a medication order, the medication charges, applicable tax, and associated shipping charge are refundable to the original payment method. The separate $5 provider-review fee remains non-refundable.

You may request cancellation only before provider approval of the medication order. Once approved, the order cannot be canceled, changed, or redirected, even if pharmacy preparation or shipment has not begun. Verified damaged or incorrect products remain eligible for the remedies described in the Refund Policy.

Prescription and Compounded Medications

Prescription medication requires a valid prescription from a licensed clinician and is dispensed by a participating pharmacy. You agree to use medication only as directed, follow its label and storage instructions, never share, transfer, or resell it, and report adverse reactions or concerns promptly to your clinician.

Some prescribed medications may be compounded. Compounded drugs are not FDA-approved, and the FDA does not review their safety, effectiveness, or quality before they are marketed. Compounding and dispensing are performed by pharmacies operating under the federal and state requirements applicable to them. A clinician determines whether a particular treatment is medically appropriate.

A clinician may also prescribe an FDA-approved medication for a use not included in its approved labeling when the clinician determines that the use is medically appropriate and permitted by law. Such “off-label” prescribing does not mean that the particular use has been approved by the FDA.

Prescription medications cannot be returned or restocked after dispensing. Exceptions for verified damaged or incorrect products are described in the Refund Policy.

Pharmacy Fulfillment and Shipping

An approved order may be sent to one or more dispensing pharmacies and may arrive in separate packages with separate tracking notices. Separate packages do not create additional Signal-RX shipping charges.

Pharmacies process approved prescriptions on business days. Orders approved Friday through Sunday generally begin pharmacy processing Monday, or the next business day when Monday is a holiday. Beginning processing does not guarantee shipment that day. Processing, shipment, carrier transit, and delivery dates are estimates.

You are responsible for providing an accurate eligible shipping address. Additional requirements, delivery rules, lost or damaged package procedures, and timing information appear in the Shipping Policy.

Electronic Communications and Signatures

You consent to receive electronic records and neutral operational communications concerning your account, review status, orders, payment, dispatch, and tracking. Communications may be delivered by email, through your account, or through the secure patient portal. You are responsible for maintaining a working email address and reviewing account notices.

Electronic actions, typed names, checked attestations, and other accepted electronic methods may serve as your signature to the extent permitted by law. Do not send medical details through ordinary email. Use the secure patient portal for clinical questions and sensitive health information.

Privacy and Clinical Records

The Privacy Policy explains how Signal-RX collects, uses, and shares information for the website and Services. HIPAA-regulated clinical information may also be governed by the participating clinical entity’s separate Notice of Privacy Practices, when applicable. That notice is made available through the applicable clinical service or patient process.

If these Terms conflict with mandatory privacy rights, professional duties, or applicable law, those controlling requirements apply. Suspending a website account does not eliminate rights concerning access to medical records.

Intellectual Property

The website, branding, text, graphics, images, page layouts, software, and other content are owned by or licensed to Signal-RX and are protected by applicable intellectual-property laws. Subject to these Terms, Signal-RX grants you a limited, revocable, nonexclusive, nontransferable right to use the website for your personal, noncommercial use.

You may not copy, reproduce, distribute, sell, modify, publicly display, reverse engineer, or create derivative works from protected website content except as permitted by law or with prior written authorization.

Prohibited Conduct

When using the Services, you may not:

• Provide deliberately false, misleading, or fraudulent information.
• Impersonate another person or use another person’s account.
• Obtain, share, transfer, or resell prescription medication unlawfully.
• Access or attempt to access accounts, records, systems, or data without authorization.
• Introduce malicious code, disrupt the Services, evade safeguards, or interfere with other users.
• Scrape, crawl, harvest, or use automated tools against the website without written permission, except as permitted by law.
• Use the Services in violation of law or another person’s rights.

Third-Party Services and Links

The Services rely on third parties, including clinicians, clinical entities, pharmacies, payment processors, hosting and security providers, email providers, and shipping carriers. Their services may be governed by separate terms and privacy notices.

The website may link to third-party sites that Signal-RX does not own or control. Signal-RX is not responsible for third-party content, availability, security, or privacy practices merely because a link is provided.

Disclaimer of Warranties

Except as expressly stated or required by law, the website, technology, and general informational content are provided on an “as available” basis. Signal-RX does not guarantee uninterrupted or error-free website operation, a prescription, a particular treatment result, pharmacy processing time, carrier performance, or a delivery date.

These Terms do not replace a clinician’s professional duties, a pharmacy’s legal obligations, product warranties that cannot be disclaimed, or rights and remedies that cannot lawfully be limited.

Limitation of Liability

To the fullest extent permitted by law, Signal-RX will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of, or inability to use, the nonclinical website and platform Services.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, personal injury, statutory consumer rights, or any other liability that cannot legally be excluded or limited. These Terms do not eliminate the independent professional duties of a participating clinician, clinical entity, or dispensing pharmacy.

Indemnification

To the extent permitted by law, you agree to indemnify and hold Signal-RX harmless from third-party claims, losses, and reasonable costs caused by your unlawful use of the Services, intentional submission of materially false information, infringement of another person’s rights, or material breach of these Terms.

This obligation does not require you to indemnify any person or entity for its own negligence, professional misconduct, unlawful conduct, or other responsibility that cannot legally be shifted to you.

Suspension and Termination

Signal-RX may restrict or suspend website or account access when reasonably necessary to address fraud, misuse, a security risk, deliberately inaccurate information, nonpayment, unlawful activity, or a material violation of these Terms, subject to applicable law.

Suspension does not eliminate payment obligations already incurred, rights concerning medical records, or professional obligations that apply to a participating clinician or clinical entity. Provisions that by their nature should survive termination will remain effective, including payment, intellectual-property, disclaimer, liability, indemnification, and governing-law provisions.

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where the mandatory law of another jurisdiction applies. To the extent legally permitted, proceedings concerning the nonclinical website or platform Services will be brought in an appropriate state or federal court serving Sarasota County, Florida.

Nothing in this section prevents you from using a small-claims process or exercising a venue, limitation period, or other right that cannot lawfully be waived.

Changes to These Terms

Signal-RX may update these Terms as the Services or applicable requirements change. The revised version will identify a new effective date. Notice of material changes will be provided when required by law.

Changes apply prospectively and do not alter the accepted price or terms of an order already completed unless permitted by law. Continued use after revised Terms become effective constitutes acceptance of the revised Terms where legally permitted.

General Terms

These Terms, together with the Privacy Policy, Refund Policy, Shipping Policy, and any consent or terms presented for a particular Service, form the agreement governing your use of the Services.

If a provision is found invalid or unenforceable, it will be modified only to the minimum extent necessary and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver. You may not assign your rights under these Terms without written consent. Signal-RX may assign these Terms in connection with a lawful reorganization, financing, merger, or transfer of the Services, subject to applicable law.

Contacting Us

For questions about these Terms and Conditions, contact:

Please do not include medical details in ordinary email. Use the secure patient portal for clinical questions or sensitive health information.