Refund Policy

Introduction

Signal-RX is committed to clear pricing and straightforward refund rules. Because the Services include prescription medications prepared or dispensed for individual patients, some charges cannot be refunded. Please review this policy before submitting an intake or placing an order.

No Review Fee; Card Holds

We do not charge for provider review. Checkout places a temporary card hold rather than a completed charge. Only approved items and any applicable tax on them are charged after required patient tasks and identity verification. Unused holds are released.

Prescription Medications

Prescription medications dispensed for an individual patient cannot be returned to inventory, restocked, resold, or transferred to another person. Charges for approved items are subject to the final-sale rules below, the stated remedies for verified damaged or incorrect products, and rights that cannot lawfully be limited. Denied items are not charged.

For patient-safety reasons, Signal-RX and the dispensing pharmacy cannot accept returned prescription medication, even if the package is unopened.

Orders Not Approved by the Provider

If no items are approved, we release the card hold without charging you. If only some items are approved, we charge only approved items and any applicable tax on them and release the unused hold. There is no review fee or shipping charge. A hold release is not a refund of a completed payment. Your bank controls when released funds or credit become available. Contact support if you need help with the payment status.

Damaged or Incorrect Products

If a product arrives damaged, unusable, or different from the product ordered, contact support@signal-rx.com within 48 hours of delivery. After the issue is verified, the affected product is eligible for a replacement at no additional charge or a full refund of the affected product.

We may request photographs of the packaging, shipping label, and product so that Signal-RX and the dispensing pharmacy can investigate the issue. Do not use or discard a damaged or incorrect product until you receive instructions.

Cancellations and Order Changes

A cancellation accepted before provider approval releases the uncaptured hold without a charge or cancellation fee. Use the patient hub before review begins, or contact support promptly to ask whether cancellation remains possible before approval. A request is not confirmed until accepted. Your bank controls when funds or credit become available. Approved items remain subject to the approved-order restrictions and remedies below, together with applicable law.

Once a medication order has been approved by the provider, it cannot be canceled or changed and is otherwise non-refundable, except for a verified damaged or incorrect product as described above. This rule applies even if compounding, dispensing, or shipping has not yet been completed.

Refund Processing

A release of an uncaptured hold is different from a refund. If a refund of a completed payment is approved, it is issued to the original payment method. Your bank controls when the credit appears. We cannot redirect a refund to a different card, account, or person.

Medication Use and Storage

Follow the prescription label, storage instructions, and directions provided by your clinician and dispensing pharmacy. Do not use a product that appears damaged, compromised, or incorrect. For medical questions or adverse effects, contact your clinician through the secure patient portal. Seek emergency assistance when immediate care is needed.

Refund Policy Summary

Provider review

No fee

No items approved

Hold released; no charge

Partial approval

Approved items and applicable tax charged; unused hold released

Accepted cancellation before approval

Uncaptured hold released; no charge or cancellation fee

Expiry before a completed charge

Hold released; no charge

Verified damaged or incorrect product

Replacement or refund of affected captured payment, subject to policy and applicable law

Cancellation after provider approval

Not permitted

Approved prescription medication

Final sale, except verified damage or error

Refund Policy Questions

For questions about this Refund Policy or help with an order, contact:

For other support options, visit Contact Support. Shipping is included in medication prices. See our Shipping Policy and Terms and Conditions for related information.

Please do not include medical details in ordinary email. Use the secure patient portal for clinical questions or sensitive health information.