Refund Policy

Introduction

Signal-RX is committed to clear pricing and straightforward refund rules. Because the Services include professional medical review and prescription medications prepared or dispensed for individual patients, some charges cannot be refunded. Please review this policy before submitting an intake or placing an order.

Provider Review Fee

The one-time $5 provider-review fee is non-refundable once paid. The fee covers the licensed provider’s time and professional review of the health information and treatment requests you submit. It does not guarantee that any prescription or treatment will be approved.

The provider-review fee remains non-refundable if a provider determines that treatment is not appropriate, asks for additional information, or does not issue a prescription.

Prescription Medications

Prescription medications are prepared or dispensed for an individual patient and cannot be returned to inventory, restocked, resold, or transferred to another person. Except for an order rejected by the provider or a verified damaged or incorrect product, medication sales are final and non-refundable after provider approval.

For patient-safety reasons, Signal-RX and the dispensing pharmacy cannot accept returned prescription medication, even if the package is unopened.

Orders Not Approved by the Provider

If the provider reviews a medication order and does not approve it, the medication charges and any shipping charge associated with that rejected order are refundable to the original payment method. Contact support@signal-rx.com if you do not receive refund confirmation or need help with the refund. You do not need to return anything.

The separate $5 provider-review fee is not included in this refund and remains non-refundable.

Damaged or Incorrect Products

If a product arrives damaged, unusable, or different from the product ordered, contact support@signal-rx.com within 48 hours of delivery. After the issue is verified, the affected product is eligible for a replacement at no additional charge or a full refund of the affected product.

We may request photographs of the packaging, shipping label, and product so that Signal-RX and the dispensing pharmacy can investigate the issue. Do not use or discard a damaged or incorrect product until you receive instructions.

Cancellations and Order Changes

A medication order may be canceled only before it has been approved by the provider. To request a cancellation, contact support@signal-rx.com immediately. We will confirm whether the order is still eligible for cancellation. If cancellation is confirmed before provider approval, the medication and associated shipping charges will be refunded to the original payment method. The $5 provider-review fee remains non-refundable.

Once a medication order has been approved by the provider, it cannot be canceled or changed and is otherwise non-refundable, except for a verified damaged or incorrect product as described above. This rule applies even if compounding, dispensing, or shipping has not yet been completed.

Refund Processing

Approved refunds are issued to the original payment method. Your bank or card provider controls when the credit appears on your statement. Signal-RX cannot redirect a refund to a different card, account, or person.

Medication Use and Storage

Follow the prescription label, storage instructions, and directions provided by your clinician and dispensing pharmacy. Do not use a product that appears damaged, compromised, or incorrect. For medical questions or adverse effects, contact your clinician through the secure patient portal. Seek emergency assistance when immediate care is needed.

Policy Summary

One-time $5 provider review

Non-refundable

Provider-rejected medication order

Medication and shipping refundable

Verified damaged or incorrect product

Replacement or product refund

Cancellation before provider approval

Medication and shipping refunded if confirmed

Cancellation after provider approval

Not permitted

Approved prescription medication

Final sale, except verified damage or error

Contacting Us

For questions about this Refund Policy or help with an order, contact:

Please do not include medical details in ordinary email. Use the secure patient portal for clinical questions or sensitive health information.